Privacy Policy
New England CT
New England CT is committed to protecting the privacy, confidentiality, and security of your personal and health information. We handle all information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable healthcare regulations.
This policy outlines how we collect, use, disclose, and safeguard your information when you access our services.
What Information We Collect
We collect only the information necessary to provide safe, accurate, and high-quality diagnostic imaging services.
This may include:
- Personal details (name, date of birth, address, contact information)
- Medicare and private health insurance details
- Referral information from your healthcare provider
- Relevant medical history and clinical information
- Diagnostic images, reports, and results
Where possible, information is collected directly from you. We may also receive information from your referring practitioner or other healthcare providers involved in your care.
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Purpose of Collection
Your information is collected to support your care and our clinical operations. This includes:
- Providing CT imaging and related diagnostic services
- Communicating with you regarding appointments and results
- Liaising with referring practitioners and healthcare providers
- Maintaining accurate and complete medical records
- Meeting legal, regulatory, and accreditation requirements
We only collect information that is relevant and necessary for these purposes.
Use and Disclosure of Information
Your personal and health information is treated with strict confidentiality and may only be used or disclosed for purposes directly related to your care.
This may include:
- Sharing results with your referring doctor or relevant specialists
- Supporting diagnosis, treatment, and clinical decision-making
- Complying with legal obligations or lawful requests
- Engaging trusted third-party service providers (e.g., IT systems, secure data storage), who are required to maintain confidentiality
We do not use or disclose your information for marketing purposes without your explicit consent.
Data Security and Storage
We take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our safeguards include:
- Secure electronic health record systems
- Controlled access limited to authorised personnel
- Physical and administrative security measures within our facility
Health records are retained in accordance with Australian legal and medical record-keeping requirements.
Access and Correction
You have the right to request access to your personal information and to seek correction if it is inaccurate, incomplete, or outdated.
Requests can be made using the contact details below. We will respond within a reasonable timeframe and in line with legal obligations.
Consent
By providing your personal information to New England CT, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.
You may withdraw your consent at any time, subject to legal, clinical, or operational limitations.
Website Usage
Our website may collect limited non-identifiable information (such as browser type and pages visited) to improve user experience.
Personal information is only collected through the website if you choose to provide it (for example, via contact forms or enquiries).
Complaints and Concerns
If you have any concerns regarding how your information is handled, please contact us in the first instance.
We take all privacy concerns seriously and will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Details
New England CT
148 Church St, Glen Innes NSW 2370
Phone: 02 5768 5113
Email: admin@newenglandct.com.au
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. The most current version will always be available on our website.
